Privacy Policy

NixZap is operated by Nixcenter Servicos e Comercio Digital LTDA (CNPJ 47.628.765/0001-34).

Our contact channel is contato@nixzap.com.br. We do not have an appointed DPO.

The platform is designed for business use, but individuals may subscribe.

When we handle account and billing data, we act as controller.

When we handle customer messages, contacts, and lists, we act as processor under customer instructions.

We collect only what is needed to operate the platform.

• Account data: name, email, phone, and credentials.
• Usage and security: access logs, settings, IP, and device data.
• Operational data: messages, contacts, and lists provided by the customer.
• Billing data: payment history and invoices (when applicable).

We use data to deliver the service, keep it secure, and improve the product.

• Create and maintain your account and access.
• Run automations, AI agents, and messaging flows.
• Customer support and service communications.
• Fraud prevention and platform security.
• Legal and regulatory compliance.
• Marketing communications when allowed.

Some features use AI to suggest replies or automate workflows.

You are responsible for the content you submit and the contacts you use.

Avoid submitting sensitive or confidential data in conversations.

We may share data with providers that enable the service (infrastructure, support, and billing).

Integrations with WhatsApp/Meta and other providers follow their own policies.

We may share data when required by law or authority orders.

Our primary database is hosted in Brazil via Supabase.

If an international transfer occurs, we will apply the required legal mechanisms.

We apply technical and organizational measures to protect personal data.

No system is 100% secure, but we work to reduce risks.

We keep data for as long as needed to meet the purposes in this Policy.

We may retain data to comply with legal obligations or exercise legal rights.

When possible, we delete or anonymize data.

You may request confirmation, access, correction, anonymization or deletion, portability, and information about sharing.

To exercise your rights, contact contato@nixzap.com.br.

We use essential cookies to authenticate and keep sessions.

If we enable analytics in the future, we will update this Policy.

NixZap is not intended for minors under 18 without legal representation.

If we identify improperly collected data from minors, we may delete it.

We may update this Privacy Policy from time to time.

The current version will always be available on this page.

Legal name: Nixcenter Servicos e Comercio Digital LTDA.

CNPJ: 47.628.765/0001-34.

Address: Av. Paulista, 1765, 7o andar, Conj. 72, Bela Vista, Sao Paulo/SP, CEP 01311-930, Brasil.

Contact: contato@nixzap.com.br | (11) 91087-7345.